Strategic Vision Inc (SVI) recently released its 22nd annual Total Quality Impact (TQI) report and the Jaguar XJ received the highest score in the Luxury Car Segment. The TQI measures the total ownership experience, with scores being determined by buyers reporting on all aspects of the buying, owning, and driving experience. Joe Eberhardt, President & CEO, Jaguar Land Rover North America, LLC said about the reward, “We are honored that the Jaguar XJ has received this accolade by Strategic Vision. This recognition is a testament to the quality and performance of Jaguar vehicles and represents the essence of what the Jaguar brand stands for.”
Other aspects factored into the final scores includes: customers’ commitment to advocacy and vehicle loyalty, positive and negative product experiences including reliability, actual problems, driving excitement, and the emotional response customers feel with regards to the mentioned factors.